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Cut the Fluff – Net Promoter Scores – The ACTUAL Truth on Customer Satisfaction

Leave a Comment / Blog / By scott pickard

One of the key metrics we use at Cassadol is to track customer satisfaction is Net Promoter Score, essentially it “measures customer experience and predicts business growth”. We use this tool, embedded within Cassadol, to randomly ask customers how satisfied they are with Cassadol so we can address issues and confirm we are delivering the …

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What Are Integrated Payments and WHY Do I Care As A Veterinarian and Business Owner?

Leave a Comment / Blog / By Dante Inciong

Integrated payments allow veterinarians to have their customers pay by credit card at time of service and apply that payment directly to an invoice without manual intervention. Enabling integrated payments goes far beyond being able to take credit cards as it enhances workflow, reduces entry errors, improves cash flow, reduces fraud risk and saves veterinarians …

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Equine Veterinarian using Cassadol Equine Software with ease

Don’t Work More Until You Are Working More Efficiently

Leave a Comment / Blog / By scott pickard

We all have the same 24 hours in a day, yet some appear (key phrase) to be doing better. The list of things to get done never seems to get shorter, and as we grow the business, there are even more tasks that require our attention. Sometimes we choose to be busy but not work …

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Create ease to use and easy to onboard new customers on the software

The WHO, WHAT, WHY , WHERE and WHEN of Cassadol

Leave a Comment / Blog / By scott pickard

We have been developing equine software for 15 years and we have been very fortunate to have long term, outstanding customers. Many of our customers are of the larger variety in number of equine vets and we have long been asked why we have not developed a software for the solo and small practitioner. There …

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Cut the Fluff – Net Promoter Scores – The ACTUAL Truth on Customer Satisfaction

What Are Integrated Payments and WHY Do I Care As A Veterinarian and Business Owner?

Don’t Work More Until You Are Working More Efficiently

The WHO, WHAT, WHY , WHERE and WHEN of Cassadol

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