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Cut-the-Fluff-–-Net-Promoter-Scores-–-The-ACTUAL-Truth-on-Customer-Satisfaction

Cut the Fluff – Net Promoter Scores – The ACTUAL Truth on Customer Satisfaction

One of the key metrics we use at Cassadol is to track customer satisfaction is Net Promoter Score, essentially it “measures customer experience and predicts business growth”.  We use this tool, embedded within Cassadol, to randomly ask customers how satisfied they are with Cassadol so we can address issues and confirm we are delivering the …

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What Are Integrated Payments and WHY Do I Care As A Veterinarian and Business Owner?

Integrated payments allow veterinarians to have their customers pay by credit card at time of service and apply that payment directly to an invoice without manual intervention.  Enabling integrated payments goes far beyond being able to take credit cards as it enhances workflow, reduces entry errors, improves cash flow, reduces fraud risk and saves veterinarians …

What Are Integrated Payments and WHY Do I Care As A Veterinarian and Business Owner? Read More »

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