One of the key metrics we use at Cassadol is to track customer satisfaction is Net Promoter Score, essentially it “measures customer experience and predicts business growth”.  We use this tool, embedded within Cassadol, to randomly ask customers how satisfied they are with Cassadol so we can address issues and confirm we are delivering the …

Cut the Fluff – Net Promoter Scores – The ACTUAL Truth on Customer Satisfaction Read More »