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General Support

Support requests can be submitted at any time through a support ticket. Support Specialists are available at the below times. If a general support request is submitted outside of the general support hours, it will be addressed during general support hours.

Monday to Friday: 7:00am – 5:30pm CST*

*Excluding US Holidays

  • New Year’s Day
  • Presidents Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving (Thursday & Friday)
  • Christmas Day
  • Boxing Day

Fastest problem solver in all the land! I keep leaving your IT’s with my issues and when I come back to my computer they’re magically fixed. Wizards!

NancyEnergy Equine

Very responsive and work with you to set realistic time frames to complete projects that your business needs to work more efficiently.

ShellyWoodside Equine Clinic

Molly did a phenomenal job of helping me yesterday with a reoccurring problem, she spent pretty much the whole day helping to check each of our machines in hopes that we have the issue taken care of and if not a good starting point. I can not say enough good things about Molly’s help yesterday.

MeganMontana Equine Medical & Surgical Center

It’s always a pleasure to work with Betsy, she gets me the answers I need and helps me so I can help myself in the future.

SheilaRetama Equine Hospital

Great Customer Service!!!! I have worked with 4 different veterinary software throughout my career and I really think that yours is the most user-friendly one. I just wish that the clinic would use all the options that you offer (e.g. Diagnosis).

ConnyEquine Sports Medicine & Surgery

I want to thank Nicole and all associated support staff for the excellent job in assisting us w/ any dilemmas that may arise…in our case the instances are very few! We have had HVMS for over 8 years and love it! We appreciate all you do to help keep our business functioning properly.

Vandy StarnesFranklin Equine Services

Much improved software support over that past year. Very pleased with communication and results!

Colorado Equine ClinicColorado Equine Clinic

Your customer service is outstanding, not sure how it could be any better!

Dr. Mark BausGrand Prix Equine